Developer Portal – Service Interruption & Degraded Performance

Incident Report for Wakam Services

Resolved

The **Developer Portal** (developer.wakam.com) has been fully restored and is operating normally.

The incident was caused by an infrastructure component failure on the side of one of our external service providers. The issue was resolved following a restart of the affected component, after which intermittent slowness was observed before full stability was confirmed.

- **Detection time:** 12:47 (GMT+2), 24 Jul 2026
- **Stabilization time:** 14:52 (GMT+2), 24 Jul 2026
- **Resolution time:** 05:46 (GMT+2), 25 Jul 2026
- **Total duration:** ~17 hours
- **Impacted services:** Developer Portal

We sincerely apologize for the disruption caused. Our team is conducting a post-incident review to identify preventive measures and ensure this type of issue does not recur. Thank you for your patience and understanding.
Posted Jul 27, 2026 - 09:55 CEST

Update

While access to the **Developer Portal** (developer.wakam.com) has been restored, we are observing intermittent performance degradation. Some users may experience slower than usual response times.

Our team continues to closely monitor the service and is working to ensure full stability is achieved.

- **Detection time:** 12:47 (GMT+2), 24 Jul 2026
- **Stabilization time:** 14:52 (GMT+2), 24 Jul 2026
- **Last update:** 16:05 (GMT+2), 24 Jul 2026
- **Impacted services:** Developer Portal
- **Status:** Monitoring – intermittent slowness observed

We will provide a further update by **17:05 (GMT+2)** at the latest. We apologize for the continued inconvenience.
Posted Jul 24, 2026 - 16:07 CEST

Monitoring

A fix has been applied by our external service provider and the **Developer Portal** (developer.wakam.com) is now responding again. The interruption was caused by an infrastructure component restart on the service provider side.

We are closely monitoring the service to confirm full stability before closing this incident.

- **Detection time:** 12:47 (GMT+2), 24 Jul 2026
- **Stabilization time:** 14:52 (GMT+2), 24 Jul 2026
- **Impacted services:** Developer Portal
- **Status:** Monitoring – service appears stable

We will provide a final update shortly. Thank you for your patience.
Posted Jul 24, 2026 - 15:40 CEST

Investigating

We are currently investigating a complete unavailability of our **Developer Portal** (developer.wakam.com). The portal is not responding and users are unable to access it.

- **Detection time:** 12:47 (GMT+2), 24 Jul 2026
- **Impacted services:** Developer Portal
- **Status:** Under investigation

The issue appears to be related to an infrastructure problem with one of our external service providers. Our team is actively working to restore the service as quickly as possible.

We will provide updates as soon as new information becomes available, and **at least every 60 minutes**. We sincerely apologize for any inconvenience this may cause.
Posted Jul 24, 2026 - 13:02 CEST
This incident affected: Developer Portal.